As Head of Scientific Customer Relations, I am responsible for developing and managing the strategic interface between Scientific Operations and the research customer base.
A key part of my role is to foster a two-way exchange of information between Scientific Operations, the Faculty teams, and our commercial customers - to identify new scientific opportunities and to improve customer satisfaction.
A significant element of this work is to understand the strategic and demand forecast plans for each of the major programmes of work, and to translate how those demands will feed into the Operational Pipelines.
To develop the external requirements for Scientific Operations, I work closely with the Director's Office and the Connecting Science team.
Effective strategies for developing relations with new customers will be developed as the Genome Campus expands in the near future.